Terms & Conditions
Effective Date: December 19, 2025
Last Updated: December 19, 2025
Welcome to Prints Matrix (“Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of www.printsmatrix.com (the “Website”), including any products, services, content, and technical guidance provided through the Website.
By accessing, browsing, or using our website, you agree to be bound by these terms. If you do not agree, please discontinue use of the website.
1. About Prints Matrix
Prints Matrix is an independent online retailer and support provider offering printers, printing supplies, accessories, and professional guidance related to printer setup, configuration, and troubleshooting.
We are not affiliated with, authorized by, endorsed by, or sponsored by any printer manufacturer or brand, unless explicitly stated in writing.
All trademarks, logos, and brand names displayed on the website belong to their respective owners and are used solely for identification and informational purposes.
2. Eligibility & Acceptable Use
By using this website, you confirm that:
- You are at least 18 years of age or have legal authority to enter into a binding agreement
- You will use the Website only for lawful purposes
- You will not misuse the Website, interfere with its operation, or attempt unauthorized access
We reserve the right to restrict or terminate access for violations of these terms.
3. Products & Services
a. Product Sales
We offer printers, printing supplies, and related accessories for purchase. Product availability, specifications, and pricing may change without notice.
b. Technical Guidance & Support
Prints Matrix provides professional guidance and technical assistance, which may include:
- Printer setup and installation guidance
- Connectivity and configuration support
- Troubleshooting common printer issues
- General usage and maintenance recommendations
We provide this guidance in good faith, drawing from standard practices and available information. Results may vary depending on device condition, software, environment, and third-party factors.
Our guidance does not replace manufacturer-authorized service or warranty repairs unless explicitly stated.
4. Orders & Payments
- All orders are subject to acceptance and availability
- Prices are displayed before checkout and may change without notice
- Payments are processed securely through third-party payment providers
- Prints Matrix does not store full payment card details
By placing an order, you authorize us to charge the selected payment method for the total amount, including applicable taxes and shipping fees.
5. Shipping & Delivery
During checkout, we display shipping options, costs, and estimated delivery timelines. Delivery estimates are not guaranteed and may vary due to carrier operations or external factors.
Prints Matrix is not responsible for delays caused by third-party logistics providers.
6. Returns, Refunds & Cancellations
Our Return & Refund Policy, available on the Website, governs returns, refunds, and cancellations. Eligibility depends on timing, product condition, and applicable policy terms.
Nothing in this section limits your rights under applicable consumer protection laws.
7. Warranties & Manufacturer Support
- Manufacturer warranties, where applicable, are provided directly by the manufacturer
- Prints Matrix does not provide manufacturer warranty services unless expressly stated
- Products are provided “as is” and “as available” to the extent permitted by law
8. Limitation of Liability
To the maximum extent permitted by applicable law:
- Prints Matrix shall not be liable for indirect, incidental, consequential, or special damages
- This includes damages arising from product use, reliance on technical guidance, or third-party services
- Our total liability for any claim shall not exceed the amount paid for the product or service giving rise to the claim
Certain jurisdictions do not allow limitations on liability; in such cases, limitations apply only to the extent permitted by law.
9. Intellectual Property
All website content, including text, graphics, layout, and design, is the property of Prints Matrix or its licensors and is protected by applicable intellectual property laws.
Unauthorized copying, reproduction, or distribution is prohibited.
10. Third-Party Links & Services
The website may include links to third-party websites or services. Prints Matrix does not control and is not responsible for third-party content, policies, or practices.
Accessing third-party services is at your own risk.
11. Privacy
Your use of the website is subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
12. Termination of Access
We reserve the right to suspend or terminate access to the Website, without notice, if we believe there has been a violation of these Terms or applicable laws.
13. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with:
- Applicable laws of the United States, and
- The laws of the Province of Ontario, Canada,
without regard to conflict-of-law principles.
14. Changes to These Terms
We may update these terms from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the website constitutes acceptance of the revised terms.
15. Contact Information
Prints Matrix
📍 Address: 95 Broadacre Dr, Kitchener, ON N2R 0S5, Canada
📧 Email: support@printsmatrix.com
🌐 Website: www.printsmatrix.com
Compliance Statement
Prints Matrix operates as an independent retailer and support provider. All brand names and trademarks belong to their respective owners and are used for identification purposes only.