Shipping Policy

Shipping Policy

Effective Date: December 19, 2025
Last Updated: December 19, 2025

At Prints Matrix, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines how orders are processed, shipped, and delivered. Please review the information below before placing an order.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation
  • Orders placed on weekends or public holidays are processed on the next business day
  • Processing times may vary due to product availability, verification requirements, or high order volume

2. Shipping Destinations

We ship to select locations within Canada and the United States.
Shipping availability may vary based on product type, size, or carrier restrictions.

If shipping to your location is unavailable, this will be indicated during checkout.

3. Shipping Methods & Carriers

Orders are shipped using trusted third-party logistics partners.
Available shipping methods, carriers, and estimated delivery timelines are displayed at checkout based on your location and selected service.

4. Estimated Delivery Time

Estimated delivery times are calculated from the date of shipment and may vary based on:

  • Shipping method selected
  • Destination address
  • Carrier operations and external factors

Delivery estimates are not guaranteed and may be affected by weather, carrier delays, customs processing, or other unforeseen circumstances.

5. Shipping Costs

  • Shipping fees are calculated at checkout and displayed before order confirmation
  • Costs depend on product weight, size, destination, and shipping method
  • Promotional or discounted shipping offers may apply from time to time

6. Tracking Information

Once your order has shipped, tracking details will be sent to the email address provided at checkout.
Please allow time for tracking information to become active.

7. Address Accuracy

Customers are responsible for providing accurate and complete shipping information.
Prints Matrix is not responsible for delays, losses, or additional charges caused by incorrect or incomplete addresses.

8. Delays & Exceptions

Prints Matrix is not liable for delivery delays caused by:

  • Shipping carriers or logistics partners
  • Weather conditions or natural events
  • Customs clearance or regulatory requirements
  • Incorrect delivery information provided by the customer

9. Lost or Damaged Shipments

If your order arrives damaged or is lost in transit:

  • Contact us at support@printsmatrix.com within 48 hours of delivery or expected delivery date
  • Provide order details and supporting information (such as photos, if applicable)

We will work with the carrier to investigate and assist with a resolution where possible.

10. Customs, Duties & Taxes

For applicable shipments:

  • Customs duties, taxes, or import fees may apply
  • Such charges are the responsibility of the customer unless otherwise stated

11. Policy Updates

Prints Matrix reserves the right to update this Shipping Policy at any time. Changes will be posted on this page with the revised “Last Updated” date.

12. Contact Us

Prints Matrix

📍 Address: 95 Broadacre Dr, Kitchener, ON N2R 0S5, Canada
📧 Email: support@printsmatrix.com
🌐 Website: www.printsmatrix.com

Compliance Statement

Prints Matrix operates as an independent online retailer. All trademarks belong to their respective owners and are used for identification purposes only.

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