Frequently Asked Questions (FAQs)
Find answers to common questions about Prints Matrix, our products, and our services. If you need further assistance, our support team is always happy to help.
Who is Prints Matrix?
Prints Matrix is an independent online retailer offering printers, printing supplies, and related accessories for home and business use. We operate independently and are not affiliated with any printer manufacturer unless explicitly stated.
Are you an authorized dealer of printer brands?
Unless clearly mentioned on a product page, Prints Matrix is not an authorized dealer or official partner of any printer manufacturer. All brand names and trademarks are used strictly for identification purposes.
What products do you sell?
We offer a selection of:
- Printers for home and office use
- Ink and toner cartridges
- Printing accessories
Product availability may vary and is subject to change.
Do your products include a manufacturer warranty?
Where applicable, products may include a manufacturer’s warranty provided directly by the brand. Warranty terms, coverage, and claims are handled by the respective manufacturer.
How do I place an order?
You can place an order directly through our website by selecting a product, adding it to your cart, and completing the secure checkout process.
What payment methods do you accept?
We accept secure online payment methods available at checkout. All transactions are processed through encrypted and trusted payment gateways.
Do you ship internationally?
Shipping availability depends on your location. Shipping options, estimated delivery times, and applicable charges are displayed during checkout.
How long does delivery take?
Delivery times vary based on product availability, shipping method, and destination. Estimated delivery details are provided at checkout and in order confirmation emails.
Can I return or cancel my order?
Return, cancellation, and refund eligibility are subject to our Return & Refund Policy. Please review the policy page for detailed terms and conditions.
How can I contact customer support?
You can reach us via email at support@printsmatrix.com or through the Contact Us page on our website. Our team aims to respond promptly during business hours.
Is my personal information secure?
Yes. We take data protection seriously and use industry-standard security measures to safeguard personal and payment information. Please refer to our Privacy Policy for more details.
Do you offer technical support for printers?
We provide general product information and order-related assistance. Technical support, installation, and troubleshooting are typically handled by the manufacturer or service provider.
Why should I choose Prints Matrix?
We focus on transparency, reliable products, secure checkout, and clear communication—helping customers make informed purchasing decisions with confidence.
Still Have Questions?
If you didn’t find what you were looking for, feel free to contact us directly.