Return & Refund Policy
Effective Date: December 19, 2025
Last Updated: December 19, 2025
At Prints Matrix, we aim to provide a transparent and fair return and refund process. This policy outlines the conditions under which returns, refunds, and cancellations may be accepted. Please review this policy carefully before making a purchase.
1. Eligibility for Returns
You may be eligible to return a product if:
- The return request is submitted within 7 days of delivery
- The product is unused, uninstalled, and in its original packaging
- All original accessories, manuals, and packaging materials are included
- Proof of purchase is provided
Certain items may be non-returnable due to hygiene, safety, or manufacturer restrictions unless required by law.
2. Non-Returnable Items
The following items are generally not eligible for return:
- Opened or used ink and toner cartridges
- Products damaged due to misuse, improper handling, or installation
- Clearance or final-sale items (where clearly marked)
- Digital products or downloadable items
3. Return Process
To initiate a return:
- Contact our support team at support@printsmatrix.com within the eligible return period
- Provide your order number and reason for return
- Wait for return authorization and instructions before shipping the item
Returns sent without prior authorization may not be accepted.
4. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part
- We recommend using a trackable shipping method
- Prints Matrix is not responsible for items lost or damaged during return transit
5. Refunds
Once the returned item is received and inspected:
- Approved refunds will be processed within 5–7 business days
- Refunds are issued to the original payment method
- Shipping and handling fees are non-refundable unless required by law
Refund timelines may vary depending on your financial institution.
6. Order Cancellations
- Orders may be canceled before shipment by contacting support as soon as possible
- Once an order has shipped, it must follow the return process
- Cancellation requests are subject to processing status
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- Provide photos and order details for verification
We will work to resolve the issue through replacement, refund, or store credit, as applicable.
8. Manufacturer Warranty
Manufacturer warranties, where applicable, are provided directly by the product manufacturer. Warranty claims must be handled according to the manufacturer’s terms and procedures.
9. Legal Rights
This policy does not limit or exclude any rights you may have under applicable consumer protection laws in the United States or Canada. Certain rights may vary by jurisdiction.
10. Policy Updates
Prints Matrix reserves the right to update this Return & Refund Policy at any time. Updates will be posted on this page with the revised “Last Updated” date.
11. Contact Us
Prints Matrix
📍 Address: 95 Broadacre Dr, Kitchener, ON N2R 0S5, Canada
📧 Email: support@printsmatrix.com
🌐 Website: www.printsmatrix.com
Compliance Statement
Prints Matrix operates as an independent online retailer. All product names and trademarks belong to their respective owners and are used for identification purposes only.